Our
Services

Experiences and Know-How
DIGITECH AFRICA LTD offers a highly intelligent, powerful, MULTIVERSE® digital insurance platform that allows any insurance company to reach all mobile phone subscribers in Africa, both those who have access to the internet and those who have access to the internet. which are private, through any type of device.

Our customers, life and non-life insurance companies can, through the MULTIVERSE® platform which is multi-channel and mobile-oriented, sell their insurance products directly to subscribers’ mobile phones.
Digital Strategy Consulting
The management team of DIGITECH, an expert in insurance, microinsurance and reinsurance, supports its clients in the design of unique products, proof of their competitiveness and growth.

Thanks to the powerful MULTIVERSE® platform, DIGITECH designs unique products in terms of functionality and accessibility. MULTIVERSE® reduces the cycle of design and deployment of VIE and NON-VIE products thanks to a unique technology.

The versatility of MULTIVERSE® allows hybridization between products and the intelligent splitting of insurance premiums …

Channels and Management Platforms

Par le biais de sa plateforme MULTIVERSE®, DIGITECH intègre non seulement les services de base en assurance courant le cycle complet du souscripteur mais aussi des services uniques tels que la conception de produits digitaux hybrides et la visualisation avancée et en temps réel des performances des produits

La plateforme MULTIVERSE® couvre notamment via son infrastructure CLOUD répondant aux normes PCI/DSS, un accès sécurisé pour:
Web portal
-Subscription to life and non-life insurance products
-Electronic management of insurance policies
-Collection of insurance premiums
-Full multi-level claims management
-Campaign Clients

On the mobile client side, several channels allow policyholders to access products from their phones and to be seated 24/7.
Smart channels by conversational robots
Leveraging its expertise in the field of artificial intelligence, DIGITECH enables its insurer customers to optimize the time and cost of customer management by deploying conversation robots using powerful and scalable algorithms.

Our conversational, multilingual and learner robots deployed on FACEBOOK, WHATSAPP, etc … are fully customizable according to the needs of the insurance company and the target customers. Providing product subscription, payment and customer support services, our robots enable fluid home-machine interaction through text and voice.
USSD and IVR application
Our high-capacity USSD Portal offers a contextual and dynamic menu available on any type of mobile phone for the purchase, subscription, payment and claim reporting anywhere and anytime.

Our IVR (voice) applications complement this unique offering that allows insurance companies to address customer needs with unique efficiency …
Android / iOS Mobile Application
Our Android / iOS mobile applications allow mobile users who own smartphones to benefit from a more enriched customer experience and unique services: claims declaration, reimbursement via mobile money, police management …
Collection of Insurance Premiums
MULTIVERSE® integrates all payment solutions with Mobile Money (MTN Mobile MONEY, ORANGE MONEY ..) and VISA / MASTERCARD card payments.

MULTIVERSE® even includes a group subscription module, allowing you to enroll and collect bonuses for hundreds of users at a time …
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